Terms of Sale

1. Who we are and who these terms cover

Loaded Branding is a trading name of Wynton Limited, company number 14625910. Our registered office is Birches Road, Codsall, WV8 2JQ. You can contact us at hello@loadedbranding.com.

In these terms, “we”, “us” and “our” mean Wynton Limited trading as Loaded Branding. “You” means the business customer placing the order.

We supply business customers only. These terms are intended for customers purchasing in the course of their business, trade or profession, rather than as consumers.

2. Quotations and orders

Our quotations are valid for 14 days from the quotation date. Prices exclude VAT, which will be added at the applicable rate.

The quotation sets out the products, quantities, branding, unit prices and any separately charged artwork, origination, setup, packaging or delivery services. Unless expressly included, additional services are not included in the quoted price.

Orders must be placed in writing by email or post. Where these terms have been provided with the quotation, a contract is formed when we receive your written confirmation accepting that quotation without changes within its validity period. An order proposing different products, quantities, prices or other terms requires separate written agreement before a contract is formed.

Any variation to the agreed order must be agreed in writing. We will explain any resulting price or estimated delivery changes before proceeding with that variation.

3. Payment

New customers must pay the pro forma amount in cleared funds before production begins, unless we agree otherwise in writing.

Existing customers must pay invoices within 30 days of the invoice date, unless different terms are agreed in writing.

Where the final quantity supplied differs within the tolerance in section 6, the balance will be adjusted by a further invoice or credit, as appropriate. Separately agreed setup and other fixed charges remain payable.

If an invoice is disputed, please tell us promptly, explain the issue and pay the undisputed amount by its due date. We will work with you to resolve the disputed amount.

We reserve the right to claim statutory interest, compensation and reasonable debt-recovery costs where available under the applicable late-payment legislation.

4. Artwork and approval

Branded products will not go into production until you approve the artwork proof in writing and any required advance payment has been received.

You are responsible for checking the proof carefully, including spelling, contact details, logos, layout, dimensions and branding position. Approval authorises production using the approved artwork. Errors present in the proof and approved by you are your responsibility, provided production follows that proof and the agreed specification.

Changes requested after approval may not be possible and may incur additional costs or affect estimated delivery. We will advise you before implementing an agreed change.

You must have the necessary permission to use any logos, artwork or other material you provide for the order. Supplying material authorises us and the suppliers involved in fulfilling your order to use it for that purpose. It does not authorise us to publish your project as a case study without your permission.

5. Images, colour and physical samples

Catalogue photographs, digital mock-ups and screen proofs are illustrative. Screen settings, lighting, product materials and branding processes can affect the appearance of colours, texture and finish. A digital proof is not a guarantee of the precise appearance of the finished physical product.

If an exact colour, material, finish or other appearance detail is critical, tell us before placing the order. Where available, a finished physical sample can be arranged for approval, with any cost and effect on estimated delivery agreed in advance.

If you choose to proceed without a finished physical sample, you accept reasonable differences between screen representations and the finished goods that arise from those factors. Any expressly agreed colour standard, specification or physical sample remains part of the agreed requirements.

This provision does not excuse faulty goods, incorrect branding, or a material departure from the agreed specification.

6. Quantity tolerance

Unless agreed otherwise in writing, the quantity supplied may vary by up to 5% above or below the ordered quantity because of production tolerances.

You will be invoiced at the agreed unit price for the actual quantity supplied. If you require an exact quantity or a minimum quantity for an event, tell us before placing the order so that we can agree the requirement separately in writing.

7. Delivery

Delivery dates and lead times are estimates and are not guaranteed, including dates discussed in connection with an event. Tell us about any event date or other important deadline before ordering so that we can assess the available options.

Production and delivery estimates depend on timely receipt of payment, artwork approval and all required order information. Delays in receiving these may move the estimated delivery date.

We will take reasonable steps to fulfil the order and keep you informed of material delays that become known to us. Courier disruption, parcel loss, supplier delays and other unforeseen problems can affect delivery. We will investigate delivery problems and work with you towards an appropriate resolution; these events do not automatically remove our contractual responsibilities.

You must provide an accurate delivery address and any relevant access instructions. Additional delivery costs resulting from incorrect details or a failed delivery caused by your unavailability may be charged where reasonably incurred.

8. Cancellation

Orders are sourced or produced specifically for the customer. Once a contract has formed under section 2, cancellation is subject to our written agreement.

If you request cancellation, we reserve the right, to the extent permitted by law, to charge for work completed, products ordered or produced, supplier commitments that cannot reasonably be cancelled, and other reasonably recoverable losses arising from the cancellation. This may amount to the full order value where justified.

Any cancellation charge will take account of costs saved and amounts reasonably recovered through reuse or resale, and will not involve double recovery. We will explain the basis of the charge. Any advance payment will be applied against the properly due amount, with the balance invoiced or refunded as appropriate.

This provision does not prevent cancellation or other remedies where you have a legal right to them because of our breach of contract.

9. Faults, shortages and order discrepancies

Please inspect the goods on receipt and tell us promptly about damage, shortages outside the agreed tolerance, incorrect branding or other problems. Include the order reference, a description and photographs where reasonably available. For faults that are not apparent on delivery, notify us promptly after discovery.

Keep affected goods and relevant packaging available for inspection. Contact us before returning goods so that suitable arrangements can be made. A delay in reporting does not automatically extinguish legal rights, although it may affect investigation or recovery where relevant.

We assess genuine faults and production errors case by case against the agreed order, specification and any approved sample. Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement, a refund, an agreed price reduction or an agreed future credit. Future credit will not be imposed instead of another remedy to which you are legally entitled.

Customer-approved artwork errors and reasonable appearance variations described in sections 4 and 5 are distinguished from genuine faults or departures from the agreed specification.

10. Events outside our reasonable control

If an event outside our reasonable control prevents or materially delays performance, we will notify you when reasonably practicable, take reasonable steps to reduce its effects and discuss revised arrangements. The parties' rights in the event of prolonged disruption or inability to fulfil the order will be addressed under the applicable law or a separate written agreement. This clause does not automatically permit us to retain payment for goods never supplied.

11. Legal rights and disputes

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.

Please raise any complaint with hello@loadedbranding.com so that we can try to resolve it directly.

These terms and contracts incorporating them are governed by the law of England and Wales. Subject to any mandatory applicable rules, the courts of England and Wales have jurisdiction over disputes.